Q - The program runs but i cant seem to press some
of the buttons or the mouse does
not
move
properly
on the
screen.. A -
Your
screen resolution may be too
low.
Most applications may
run best
at
1024x768. On your
desktop
press right mouse
button and select
properties.
Change
the desktop
settings (resolution) to
1024x768.
Q
- I cant seem
to
input any data into the Dialog
boxes, How
do I fix this? A -
This is due
to a bug in some of
the
older
versions. To correct this either update your
version
from the Help menu, or
re-install the latest
version.
(Latest version
installer can
only
be obtained by
emailing
us.
Q
-
The licence
key I was
supplied with
does
not work/does not
unlock
the
program A -
The
licence keyis
case
sensitive.
Please copy the exact licence
keyemailed to you
along with the email
address you
registered with into
the
correct boxes, then press press
ok. If you
still
have
trouble
unlocking the
program
email us with your
email address that you
used.
Note
you can not use an expired licence
key. After a
while your
key is
added to
a licence key
blacklist which
will
mean that if
you used it again
it would not
work. In exceptional
circumstances we may send
you
another licence key if
for
example your key was
blacklisted and
you had to format
your PC and
then
reinstall ECD-REG before the end of
the year. In
this case you
would
require a new licence
key.
Q - Why can't I register
online? A - In order for you to register
online you have to have
successfully
entered a licence
key
and you must connected to the
internet.
Q - When I
start the
program why does ECD-REG
keep
checking my licence
key? A - This is to reduce
licence key
abuse. The
key that you enter has
to be
verified
online before any of the
online
features can be used
for
example emailing and
checking
for
updates.
Q - How many
entries can you
repeat in one
go? A- You
can
select as
many
entries in the
current register that
you want to
repeat.
ECD-REG
will process
them one by
one.
